Privacy Policy

1. Who Controls Your Information?

Offroad Adventure Fun Tours Dubai is responsible for determining how personal information submitted through this website and our booking channels is used.

2. Information We Collect

We collect only information reasonably required to respond to enquiries, arrange bookings, process payments, provide tours, improve our services and comply with legal obligations.

Please do not send unnecessary passport, identification, financial, medical or other sensitive information through an ordinary contact form or WhatsApp message. If additional information is genuinely required, we will explain why and how it should be provided.

3. How We Collect Information

We may collect personal information when you:

• Submit a website enquiry or booking form;
• Contact us by telephone, email or WhatsApp;
• Request availability, prices or a tour recommendation;
• Make a booking, deposit or full payment;
• Request hotel pickup or drop-off;
• Participate in a tour or complete safety documentation;
• Request a cancellation, rescheduling or refund;
• Submit feedback, a review, complaint or support request;
• Interact with our website, advertisements or social profiles; or
• Accept, reject or manage cookies through our consent tools.

We may also receive limited information from travel agents, marketplace partners, payment providers, hotel concierges or another person who makes a booking on your behalf. The person making a group booking should only provide information they are authorized to share.

4. How We Use Your Information

We may use personal information to:

• Answer questions and provide quotations;
• Check vehicle, guide and transfer availability;
• Create, confirm and administer reservations;
• Arrange hotel or residence pickup and drop-off;
• Process deposits, payments, cancellations and refunds;
• Send confirmations, location pins and operational updates;
• Manage safety, eligibility and incident-related requirements;
• Provide customer service and resolve complaints or disputes;
• Prevent fraud, misuse and security incidents;
• Maintain financial, booking and operational records;
• Improve our website, packages and customer experience;
• Measure website and advertising performance;
• Send marketing messages where permitted and consented to; and
• Comply with UAE laws, lawful requests and regulatory obligations.

We do not sell personal information to third parties.

5. Legal Bases for Processing

Depending on the circumstances and applicable law, we may process personal information on one or more of the following grounds:

• Contract: processing required to respond to a booking request and provide a booked service.
• Consent: where you agree to optional marketing, analytics cookies or another specific use.
• Legal obligation: maintaining records or responding to valid legal and regulatory requirements.
• Legitimate interests: securing the website, preventing fraud, improving operations, handling complaints and managing the business, where those interests do not override applicable privacy rights.
• Protection of persons: processing reasonably required in an emergency or safety-related situation, where permitted by law.

Where processing relies on consent, you may withdraw that consent. Withdrawal does not affect processing lawfully completed before the withdrawal.

6. Cookies and Tracking Technologies

Our website may use cookies, tags, pixels and similar technologies to operate correctly, remember preferences, understand website use and measure advertising performance.

Google Analytics and Google Ads

We may use Google Analytics, Google Ads and related Google services. These services may process information about your browser, device, interactions, referring source, approximate location and advertising activity. Google Analytics may use a first-party cookie containing a pseudonymous identifier to distinguish users and sessions.

Where required, non-essential analytics and advertising storage will remain disabled until you make a choice through our cookie banner. You can withdraw or change your consent using the cookie settings control displayed on the website, where available.

You may also manage cookies through your browser. Blocking certain cookies can affect website functionality. For information about how Google uses information, visit Google’s Privacy Policy .

7. When We Share Information

We may share only the information reasonably necessary with trusted service providers and partners, including:

• Desert guides, drivers and operational team members;
• Pickup and transportation providers;
• Payment processors and banking providers;
• Website hosting, security, email and technical providers;
• Analytics, advertising and consent-management providers;
• Booking platforms, agents or marketplaces involved in your reservation;
• Professional advisers, insurers or claims handlers where necessary; and
• Government, regulatory or law-enforcement authorities where legally required.

Providers are expected to use information only for the services they perform, subject to applicable contractual and legal obligations.

If the business is reorganized, sold or transferred, relevant information may be transferred as part of that transaction, subject to applicable data-protection requirements.

8. Payments and Financial Information

Payments may be completed through secure payment links or payment providers. Complete card details are normally entered directly into the payment provider’s secure system and are not stored by us.

We may retain limited payment information such as the amount, currency, payment status, date, transaction reference and refund status for booking administration, accounting, fraud prevention and legal compliance.

Payment providers process information under their own privacy policies and security practices. Review the provider’s information before completing a transaction.

9. WhatsApp, Email and Telephone Communications

If you contact us through WhatsApp, telephone or email, your communication will also be processed by the relevant communications provider under its own terms and privacy policy.

We use these channels to answer enquiries, send quotations, confirm bookings, provide location details, coordinate transfers and deliver important operational updates.

We will not use your contact details for unrelated promotional messages without an appropriate legal basis. You may opt out of marketing at any time by replying “STOP” or contacting us at booking@offroadadventurefun.com . Essential messages about an active booking may still be sent.

10. International Data Transfers

Some service providers, including hosting, analytics, advertising, communications and payment providers, may process information outside the United Arab Emirates.

Where applicable, we take reasonable steps to use service providers and safeguards intended to protect personal information during international processing or transfer. The protections available in another country may differ from those available in your country.

11. How Long We Retain Information

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including operational, accounting, safety, dispute and legal requirements.

Information may be retained longer where required by law, necessary for an active dispute, or required to establish, exercise or defend legal claims. When no longer required, information is deleted, anonymized or securely disposed of where reasonably practicable.

12. How We Protect Information

We use reasonable administrative, organizational and technical safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration or disclosure. Measures may include:

• Secure website connections using HTTPS;
• Restricted access to booking information;
• Website security and malware-protection tools;
• Access controls for administrative systems;
• Secure third-party payment processing;
• Software updates, backups and monitoring; and
• Limiting information shared with operational providers.

No internet transmission or storage system is completely secure. Although we take reasonable precautions, absolute security cannot be guaranteed.

13. Your Privacy Rights

Subject to applicable law and any lawful exceptions, you may have the right to:

• Ask whether we process personal information about you;
• Request access to your personal information;
• Request correction of incomplete or inaccurate information;
• Request deletion where information is no longer required;
• Request restriction of certain processing;
• Object to processing in applicable circumstances;
• Withdraw consent where processing relies on consent;
• Request portability of eligible information;
• Opt out of direct marketing communications; and
• Submit a complaint to an appropriate regulatory authority.

To submit a request, email booking@offroadadventurefun.com with the subject “Privacy Request.”

We may request reasonable information to verify your identity and protect information from unauthorized disclosure. We will respond within the period required by applicable law. Some rights may be limited where information must be retained for legal, contractual, safety, accounting or dispute-related purposes.

Rights of visitors from the EEA, UK and other jurisdictions

Where the European Union General Data Protection Regulation, UK data protection law or another privacy law applies, we will respect the rights available under that law. Nothing in this policy is intended to reduce mandatory rights available to you.

14. Children’s Information

This website and its booking services are intended for adults. Bookings involving children must be made by a parent, legal guardian or responsible adult.

Although eligible children may participate as passengers in selected experiences, we do not knowingly request that young children submit personal information directly through the website. A responsible adult should provide only the information reasonably necessary for the booking and safety arrangements.

If you believe a child submitted personal information without appropriate authorization, contact us so we can review and, where appropriate, delete it.

15. Third-Party Websites and Services

Our website may link to WhatsApp, Google Maps, social networks, payment providers, review platforms, booking marketplaces and other third-party services.

We do not control the privacy, security or content practices of independent third parties. Their processing is governed by their own privacy policies and terms. Review those policies before submitting information or completing a transaction.

16. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our services, technology, providers, legal requirements or business practices.

The updated version will be published on this page with a revised “Last updated” date. Material changes may also be communicated through the website or another appropriate method.

17. Contact Us About Privacy

For questions, requests or concerns about this Privacy Policy or our handling of personal information, contact: